Commercial Construction & Renovation

SEP-OCT 2013

Commercial Construction & Renovation helps our subscribers design, build and maintain better commercial facilities by delivering content to meet the information needs of today's high-level executives.

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Looking up "If we can speak directly to our clients' software they can get their updates quicker. …We found that software implementation has been a key component in building trust with our clients." – Lisa Carbone, Boss Facility Services It's all a part of the educational process. You have to educate your staff, your customers, your operations people [etc.]. People have to know how to defuse the situation. There's no governing factor. It is all lawsuit-driven. CCR: Are there any stipulations on the size of a dog? MacCannell: Most of your miniature horses supposedly are smaller than a typical service animal, which typically is a German shepherd. But that's changing. If you have a blind person that has a traveling companion, you cannot talk to the companion. You must speak to the blind person, who must give you permission to talk to the traveling companion. Sacharski: We must train, train, train, and educate, educate, educate. MacCannell: It's really a smart idea. We work very closely with a law frm out of California. They actually provide policy manuals and guidance for hospitality and retail, training employees on how to deal with those situations. Kasmir: The latest construction change this year is that you have to spend 20 percent of the value of projects over a certain amount on ADA upgrades. 64 Sacharski: That's 17 on my contracts. We refer it on whether it's a PIP or separate renovation, whatever is in our action letter. I actually have a separate scope of work and dollar amount on a separate contract for that property strictly for ADA upgrades. If we ever get audited, we can go back and say we met our 20-plus percent. We over achieved on this particular item because the documentation seven years later to go back and back out. What did you spend on labor? What did you spend on materials? What did you spend on specifc ADA? The miniature horse thing has been a concern because I want to make sure I understanding it correctly. I want to make sure we comply on our end. Do we have to put up some type of walking path? What if there are people allergic to the straw that we put down? It could get really out of control. MacCannell: When we do presentations that talk about the spending value of people with disabilities, you'd be overwhelmed. This group spends money. And that's important if they are going to spend freely in restaurants and hotels if they welcome. A lot of buying decisions are made by one out of 15 or one out of 50 in a group. People just don't often think of it that way. How much of an impact is there? CommerCial ConstruCtion & renovation — September : OctOber 2013

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