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Issue link: https://ccr-mag.epubxp.com/i/666154
30 COMMERCIAL CONSTRUCTION & RENOVATION — MARCH : APRIL 2016 GUEST FRIENDLY Walk us through the design process. Our design process has just a few steps. We confrm our location in the property, which allows us to work within the fnishes of that area. We then work with their design teams to create an acceptable palette. (Our design manager and owner work closely). Once approved internally, it is presented to property ownership and hotel management for fnal approval. How do you design them into the look and feel of each partner? This process has a few different process- es. We work, as indicated, to create a seamless transition between the hotel and gift shop. That said, we either continue the foor directly into the space from a lobby or common area in the hotel or, in some cases, compliment same. We work within the material pallets of the lobby or common area to continue the same material fnishes, i.e., woods/solid surfaces/wall cover/paints. This is all in order to keep a warm and inviting space, which allows guests of the hotel to feel comfortable shopping. What's the biggest issue today related to the construction side of the business today? A good portion of our projects are VB in one form or another, so that provides for an extremely clean turnover. Our biggest challenge is working with older buildings, or as is spaces with very little documentation where hidden obstacles create some challenges. We mitigate this with as often as we can (Destructive Surveys). Some investigation allows us to create a extremely tight set of plans to mitigate as many COs as possible. We are in a unique market, in that we are a hotel and an airport retailer. We are seeing a nice growth in new hotel plan, as well as a fresh batch of hotels refreshening and remodeling.