Commercial Construction & Renovation

MAY-JUN 2017

Commercial Construction & Renovation helps our subscribers design, build and maintain better commercial facilities by delivering content to meet the information needs of today's high-level executives.

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THE HIGH LIFE COMMERCIAL KITCHENS One-on-One with... » Paul Stevens Director of Design and Construction Twin Peaks What's the most rewarding part of your job? Making something that is really complicated simpler for someone is what drives my team. If a member of my group can help a franchisee be more successful by developing easier or quicker, that is my reward. If we can build more restaurants because we chose a better site or spent less because of coordination, I am happy. Opening night, when all the hard work that the development and operations team has put in comes together and a restaurant is filled with happy people enjoying themselves is pretty special as well. What was the best advice you ever received? I had a boss tell me years ago that I should overlook small things to find people who are authentic and have character. I have always tried to surround myself with people, vendors and consultants with value systems that align with mine. At the end of the day, you are only as good and as trustworthy as they are. How do you like to spend your down time? I like to get my hands dirty in my garden or wet a line fishing. Anything that involves quiet and attention to one thing suits me best in my off time. The constant battery of multiple inputs that is required to be successful in development, design and construction need to be offset after hours or I would lose my sanity. Are you optimistic about what you see today in the marketplace? There are a lot of really good restauran- teurs in play these days. The specialty guys are eating everyone up, because although they only do a few things, they focus on doing them very well. The brands that don't understand this reality and keep their eye on quality and a superb experience are going to wither and die. What is the secret to creating a "must visit" shopping environment in today's competitive landscape? Our goal is to always create both an environment and an expe- rience that makes people want to share it with their friends and coworkers. Our Twin Peaks Girls are the best brand ambassadors in the business. What is today's consumer looking for? Today's consumer focuses on the quality of food and service more so than ever before. Almost everything else is simply window dressing. We attempt to insert as much fun into the equation as we can. What's the biggest item on your to-do list right now? Our systems haven't previously been set up for large scale development. We are in a position now where we have large portions of the country still to develop. Many are great markets with unlimited potential. This requires us to continue to build our staff, our vendors and our consultants up to be able to give ourselves and our franchise partners the ability to build these markets out as efficiently as possible. Describe a typical day. First off is 100 emails, followed up with meetings with operations, facilities, franchisees, vendors, moving on to site visits, diving into plan analysis, budgeting the next thing, developing the coordination of a roll out, ending with conference calls, and repeat. Tell us what makes your restaurants so unique? Twin Peaks is fun. It's fun to be at, fun to design, fun to develop and fun to work for as an employee. If you can't have fun creating mountain lodges filled with HDTVs from every angle and beautiful Twin Peaks Girls who serve the coldest beer and really great food, you honestly aren't trying hard enough. CK 142 COMMERCIAL CONSTRUCTION & RENOVATION — MAY : JUNE 2017

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