Commercial Construction & Renovation

MAY-JUN 2017

Commercial Construction & Renovation helps our subscribers design, build and maintain better commercial facilities by delivering content to meet the information needs of today's high-level executives.

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RIDING STRONG The family-owned shop is dedicated to excellence in customer service – from the point of sale, to maintenance and repair. Ask any of its customers, and they will liken Pro Cyclery to the iconic bar on the old sitcom "Cheers" – when you come in, everybody knows your name. So, when the bike shop decided to make the move, it aimed for a comfortable space, where its loyal customers could spend time together while waiting for repairs and enjoying coffee from the café next door. While hiring a designer to create the ultimate retail space is no new trend, it has been somewhat of an untapped market for bike shops, whose typical layout includes a perimeter of tightly packed bikes with a few retail items near the check out counter. An open layout meant for socializing would create a welcoming and friendly atmosphere, encouraging customers to stay a while and plan their next adventure. The Tillmans enlisted the help of Las Vegas-based, mother-daughter design team, Room Resolutions, to tackle the project. Jane Cunningham, president and CEO, and Amanda Cunningham, design manager, came on board in January 2016 for a whirlwind transformation. So taken by the Tillman's commitment to excellence, they completed the job in less than three months. "This was the first bike shop we had worked on, but we've since had several similar retail inquiries," Jane says. Room Resolutions handles the high- end design of Las Vegas' top residential and commercial spaces. "It's a growing part of the design industry for sure, with more stores looking to create an experience for everyone – from pro to casual riders," says Jane, who was brought onto the project last year when Pro Cyclery obtained its new Village Square storefront. Not only does an open, inviting layout make existing customers happy, newcomers were more likely to enter the shop as well. An open layout meant for socializing would create a welcoming and friendly atmosphere, encouraging customers to stay a while and plan their next adventure. 154 COMMERCIAL CONSTRUCTION & RENOVATION — MAY : JUNE 2017

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