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Commercial Transformations is published by The McIntosh Group, copyright 2016 All rights reserved For more information, contact Karen MacCannell KarenM@McIntoshTransforms.com 918-585-8555 www.mcintoshtransforms.com pg 4 Transformational People: A life well served Before ADA, there was Russell Heriford. Here's why his story matters pg 6 Your building is your brand New Jackson Technical building design reflects business culture pg 10 The Silver Tsunami How aging boomers are changing how we think and build pg 14 AskBrad If you have questions, we have answers. AskBrad is an ADA Q&A; designed to be your resource for Title III ADA questions. pg 15 Partner Spotlight: Wallace Engineering PUBLISHER LETTER Dear Reader, Several of us from The McIntosh Group recently attended an event where David Dillon, former CEO of Kroger, spoke about growing a resilient busi- ness. His point was really that in business, if you aren't moving forward, you're moving backward. Our world is constantly changing, so if you don't continually take the time to reassess and adjust, you won't be around very long. When you're doing well, it's easy to be complacent. It's when the chips are down that we must get out of our own way and let real innovation have a chance to happen. This kind of transformation has happened within my own company multiple times, and we've always gotten better because of it. In fact, earlier this year I was invited to go to Wash- ington, D.C., to accept a state "Small Business Person of the Year" award from the one and only Mark Cuban. How cool is that? Commercial construction has had a lot of momentum so far this year. Construction Market Data reports that commercial construction starts over the first quarter of 2016 were 9.6 percent higher than last year. Now is the time to pause and reflect. Are the things you are doing with your businesses today preparing you for the world you'll live in tomorrow? In this issue, we will pay homage to the past, appreciate today's de- sign, and address the implications of tomorrow's changing demographics. We will address how to plan for the needs of a wave of aging baby boom- ers, also called the "Silver Tsunami," as they relate to the built environment. When we anticipate the needs of our customers, we will remain relevant, prosperous, and resilient. Sincerely, Lanny McIntosh, AIA, LEEP AP Founding Principal/CEO LannyM@McIntoshTransforms.com CONTENTS ISSUE 3, 2016 Lanny McIntosh, AIA Publisher The McIntosh Group, LLC Editor Allison Broyles Managing Editor Michael J. Pallerino Art Direction Brent Cashman Editorial & Design by: F&J; Publishing 678-765-6550 When you're doing well, it's easy to be complacent. It's when the chips are down that we must get out of our own way and let real innovation have a chance to happen. 127 MCINTOSHTRANSFORMS.COM JULY/AUGUST 2016 ISSUE 3 COMMERCIAL TRANSFORMATIONS